Restormel Tools respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, or request a quotation for our precision engineering services.

Business: Restormel Tools
Location: Bodmin, Cornwall, United Kingdom
Website: www.restormel-tools.co.uk
Contact: Please use the contact details provided on our website to contact us about privacy matters.

Depending on how you interact with us, we may collect:

• Your name, business name and job title.
• Your email address, telephone number and business address.
• Information contained in enquiries and quotation requests.
• Technical drawings, specifications and other documents you choose to send us for quotation or manufacturing purposes.
• Information relating to orders, customer communications and business transactions.
• Basic technical information about your visit to our website, where collected through hosting services, server logs or website analytics.

Please do not send personal or confidential information that is unnecessary for your enquiry.

We may use personal information to:

• Respond to enquiries and requests for quotations.
• Assess manufacturing requirements and prepare quotations.
• Communicate with customers and suppliers.
• Process and fulfil orders and provide customer support.
• Maintain business, accounting and transaction records.
• Operate, maintain and improve our website.
• Meet applicable legal and regulatory obligations.

We will use personal information only where we have a lawful basis to do so, such as taking steps at your request before entering into a contract, performing a contract, complying with a legal obligation, or pursuing legitimate business interests where appropriate.

Customers may provide technical drawings, specifications and related documents so that we can assess and quote for manufacturing work.

We use these documents for the relevant enquiry, quotation, production or customer-service purpose. Access should be limited to people who need the information for their work.

Customers should tell us if particular confidentiality requirements apply before sending sensitive technical information. Any agreed confidentiality or contractual obligations will continue to apply.

We do not sell your personal information.

Where necessary, we may share relevant information with service providers that help us operate our business, such as website hosting providers, business email providers, IT support providers, professional advisers and accounting services.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.

We expect service providers handling personal information on our behalf to protect it appropriately.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including dealing with enquiries, maintaining customer relationships, fulfilling contracts and meeting legal or accounting requirements.

Retention periods depend on the type of information and why it was collected. When information is no longer required, we will take reasonable steps to delete it securely or anonymise it, unless we are required to retain it for longer.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Our website or its hosting provider may use cookies or similar technologies to support website functionality, security and performance.

If analytics, advertising or other non-essential cookies are used, we will provide the appropriate information and obtain consent where required by law.

You can also manage cookies through your browser settings. Blocking certain cookies may affect some website functions.

Depending on the circumstances and applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of information where the law allows.
• Ask us to restrict certain processing.
• Object to processing based on legitimate interests.
• Request transfer of information where the right to data portability applies.
• Withdraw consent where processing relies on your consent.

To exercise your rights, please contact us using the contact details on our website. We may need to verify your identity before responding.

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve them.

You also have the right to complain to the UK Information Commissioner's Office (ICO).

Website: https://ico.org.uk/

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. You should review their privacy policies separately.

We may update this Privacy Policy when our business, website or legal obligations change. The latest version will be published on this page, with the updated date shown at the top.